Shipping & Returns

 

Biodegradable packaging

Orders are wrapped in recyclable packaging. From the tape, cardboard, wrapping and postcards enclosed, all the material is biodegradable and either recycled or from sustainably managed paper sources. If you’d like to know more about our packing practices, please visit our Sustainability page

Shipping

Orders are generally shipped every Friday.

We engage Sendle, a 100% carbon neutral delivery service, as our preferred courier to ship our wares domestically and internationally. Once the order is sent, you’ll be issued a tracking number so you can follow its journey to its new home.

The price depends on the weight of the order and its destination. For deliveries within Australia, it can take between 2 to 5 business days for main cities and locations close to Sydney. The further the destination, the longer it may take. For international orders, it can take 4 to 6 business days for nearby countries and up to 15 days if they are further away.

Please note that we are not responsible for any taxes or duties that may be incurred on international orders upon arrival to their destination country.

PO Boxes

Sendle does not deliver to PO Boxes, however If you would like your order to be delivered to a PO Box, please use the code POBOX at check out. The delivery fees will be removed and you’ll be invoiced separately for the cost of shipping with Australia Post.

Free delivery

If you work in Sydney’s CBD, we can deliver to your workplace at no extra cost. Just use the code SYDNEY at check out to waive delivery costs.

You can also use the code SYDNEY if you would like to collect your order directly from our studio in Sydney’s Inner West at an arranged time.

Returns

In the unlikely (and tragic!) event your order arrives damaged, please contact us immediately at araceli@casaadams.com.au, attaching photographs of the damage on the piece(s), the packaging and box. We will try to replace the piece(s) or change for other(s) with the same price.

We try to be very clear in our descriptions and photographs of our products. They are handmade, with little quirks that make each and every one of them unique and functional works of art. Which is why we would be disappointed if you decided to return your order due to a change of heart. However, we want your shopping on our site to be an enjoyable experience. So if you would like to return your product upon arrival, please notify us within 3 days of receiving it. We’ll refund the amount as long as you cover the cost of shipping it back to our studio.